Privacy policy

Last updated: April 20, 2026

Atair d.o.o. (trading as "Atair Canopies") operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Atair Canopies is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Legal Framework

This Privacy Policy is based on the applicable legal frameworks for the protection of personal data, in particular the EU General Data Protection Regulation (GDPR — Regulation (EU) 2016/679) and the Slovenian Personal Data Protection Act (ZVOP-2). For the purpose of applicable data protection laws, Atair d.o.o. is the data controller of your personal information.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your first and last name, address, billing address, shipping address, phone number, and email address.
• Business partner details (where applicable) including company name, contact person's first and last name, phone number, email address, and tax number.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Maintaining Business Relationships. We process personal data of individuals and representatives of contractual companies to perform contractual obligations and to maintain contact through various channels.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies (for example the Financial Administration of the Republic of Slovenia, courts, or police), to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• With competent authorities where such disclosure is required by law, for example the Financial Administration of the Republic of Slovenia, courts, or police.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Who Has Access to Your Personal Information

Within our organization, personal data is accessed by employees and contractual associates of Atair d.o.o. who are bound, under labor law, data processing agreements, or confidentiality agreements, to respect and protect the personal data of individuals. Access is granted in accordance with assigned data access rights. More detailed information about users and contractual associates of Atair d.o.o. can be obtained on request at jana@ataircanopies.com.

Where We Store Your Personal Information

Personal data are stored:

• in our online accounting software (Vasco);
• on our email server;
• on company-owned mobile devices used for business communication;
• in the database of our company website.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information via the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

The retention period for personal data depends on the legal basis and purpose of processing for each category of personal data. Personal data are retained only for as long as necessary to fulfil the purpose for which they were collected or further processed, or to comply with legal obligations, resolve disputes, or enforce applicable contracts and policies. Once the purpose of processing has been fulfilled, and where no other legal basis applies and retention is not necessary for the establishment, exercise, or defense of legal claims, the data are erased, destroyed, blocked, or anonymized.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you. This applies, among other situations, where the data are no longer necessary for the purposes for which they were collected, where you have withdrawn consent and no other legal basis applies, where you object to processing and no overriding legitimate grounds exist, where data have been processed unlawfully, or where erasure is required by law.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you, without undue delay.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Restriction of Processing. You may have a right to request restriction of processing where you contest the accuracy of the data (for the period we need to verify accuracy), where processing is unlawful but you oppose erasure, where we no longer need the data but you need them for legal claims, or where you have objected to processing pending verification of overriding legitimate grounds. Where processing is restricted, such data shall, apart from storage, only be processed with your consent, for the establishment, exercise, or defense of legal claims, or for the protection of the rights of another natural or legal person. We will inform you before any restriction is lifted.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

How to Exercise Your Rights

You may submit a request in any manner that enables us to identify you, including by written request, by email, or by oral request recorded at our premises. Requests are handled by the person responsible for data protection. We will respond to your request without undue delay, and at the latest within one month.

We will provide the requested information free of charge. However, where requests are manifestly unfounded or excessive, in particular because of their repetitive character, we may either (a) charge a reasonable fee reflecting the administrative costs of providing the information, communicating, or taking the requested action, or (b) refuse to act on the request.

To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

If you believe the personal data you received in response to a rights request is incomplete or does not correspond to what you requested, you may submit a reasoned objection to us within 15 days before lodging a formal complaint. We will decide on such an objection within 5 working days.

If we fail to respond to your rights request within one month, or if you are dissatisfied with our response, you have the right to lodge a complaint with the competent supervisory authority. In Slovenia, the competent authority is the Information Commissioner (Informacijski pooblaščenec). For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Use of the Website

Use of our website is subject to additional terms, including cookie use, which are set out in our Terms of Service.

Changes to This Privacy Policy

We reserve the right to amend or supplement this Privacy Policy to ensure ongoing compliance with personal data protection regulations. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law. The current version is always available on our website.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact our data protection contact, Jana, at jana@ataircanopies.com, or contact the company at:

Atair d.o.o.
Partizanska cesta 9
4220 Škofja Loka
Slovenia
Email: andrej@ataircanopies.com

For the purpose of applicable data protection laws, Atair d.o.o. is the data controller of your personal information.